NBN

The existing copper cabling network will eventually be disconnected for most households throughout Australia. The exact date of disconnection depends on your location. You should be notified by NBN a few months prior to the disconnection date, allowing you time to switch to an NBN plan. You may also receive reminders from your current internet provider.

NBN doesn’t support copper phone lines. When NBN is connected in your area, you’ll need to switch to an NBN provider to keep your landline phone service. Look for an NBN plan that come with an internet-based home phone line included. And to keep the same phone number, you’ll need to swap over before the disconnection date.

If there has been a previous NBN connection at your premises, the standard time frame is 1 to 5 business days and there will no additional work required by a technician.

If your address has not been connected to the NBN before the standard time frame can be up to 15 business days and is dependent on your technology type and if any appointments are required to get you up and running.

If you live in a new development area, you may need to pay the $300 NBN new development charge for newly constructed buildings. To check if you need to pay this, you may run a service qualification via our Portal.

If you or somebody else over the age of 18 won’t be home on the day of the scheduled installation appointment, please reach out to us and our team members can assist to reschedule your appointment to a more convenient time.

In the event of a power outage to an area both your phone and internet service will be affected. Your phone will no longer work during a power outage unless you have a proper battery backup system installed. It is important safety critical devices are accounted for before connecting to the NBN. You may register your medical alarm with NBN to check your device is correctly working once your premise has been connected to the NBN access network.